Shipping & Returns

Thank you for supporting independent art.

Every artwork is produced with care, often using traditional and alternative photographic and printmaking techniques. I want you to be happy with your purchase, so I've outlined my delivery and returns information below.

About the Artwork

My work includes original photography, photogravure, screenprints, cyanotypes and other forms of printmaking.

Many of these techniques involve processes carried out by hand. Slight variations in ink, colour, texture and paper are a natural part of the work and make each print individual.

I take care to represent the artwork accurately in photographs, although colours may appear slightly different depending on your screen settings.

All artwork currently available through my online shop is sold unframed.

Details of print dimensions, materials and edition numbers are provided in the individual artwork descriptions.

Shipping & Delivery

All prints are carefully packaged to protect them during transit.

Depending on their size and the materials used, artwork may be shipped flat or rolled in a protective tube.

Delivery costs are calculated at checkout and are paid by the customer.

Estimated delivery times will be provided when ordering. If there is an unexpected delay, I will contact you.

For international orders, additional customs duties, import taxes or other charges may apply. These are normally the responsibility of the customer.

Cancellations & Returns

I hope you will be delighted with your artwork. However, I understand that sometimes you may change your mind.

For eligible online purchases, you have the right to cancel your order within 14 days of receiving your artwork, without giving a reason.

To cancel, simply email me using the email address provided on your order confirmation or invoice, or through the contact details on this website.

Please include your order number, the artwork you wish to return and a clear statement that you would like to cancel your purchase.

Once you have notified me, you have a further 14 days to return the artwork.

Return Postage

Customers are responsible for arranging and paying the cost of return postage when cancelling because they have changed their minds.

The cost of returning artwork will depend on its size, the packaging required and the postal or courier service selected.

Prints should be carefully packaged to protect them from bending, creasing, moisture or other damage during transit.

Where possible, I recommend reusing the original protective packaging and choosing a tracked and appropriately insured delivery service.

Please contact me for return instructions and the return address.

Refunds

For eligible cancellations, a refund will be issued for the artwork and the original standard delivery charge.

If you chose a more expensive delivery option, such as express delivery, the additional cost above standard delivery will not be refunded.

Refunds will be made using the original payment method within 14 days of receiving the returned artwork or receiving evidence that it has been sent back, whichever is earlier.

If artwork has been handled beyond what is necessary to examine it, and this has reduced its value, an appropriate deduction may be made from the refund.

Damaged, Faulty or Incorrect Artwork

Every effort is made to ensure your artwork is carefully checked and securely packaged before dispatch.

If your order arrives damaged, faulty or is not as described, please contact me as soon as possible using the email address on your invoice.

Where possible, include photographs of the artwork and its packaging so I can understand what has happened.

I will work with you to resolve the issue in accordance with your statutory consumer rights.

Where a return is necessary because the artwork is faulty or not as described, reasonable return postage costs will be covered.

Commissions & Bespoke Artwork

Artwork created specifically to your personal requirements or clearly personalised may not qualify for the standard 14-day change-of-mind cancellation right.

Any applicable cancellation terms will be explained before a bespoke commission is agreed.

This does not affect your statutory rights if the artwork is faulty or not as described.

Questions About Your Order

If you have any questions about an artwork, its materials, dimensions, delivery or returns, please get in touch using the contact details on this website.

I'm happy to provide further information before you place an order.